Service Process
01
Contact us
Submit your project background, product material, expected output and contact information.
02
Requirement confirmation
Clarify workpiece details, process goals, delivery scope, site conditions and schedule expectations.
03
Technical solution
Evaluate laser source, optics, fixtures, automation layout, inspection logic and data interfaces.
04
Formal quotation
Provide a formal quotation based on confirmed configuration, delivery scope and service terms.
05
Sample / proofing / testing
Run sample trials or proofing tests to verify mark quality, cycle time and process feasibility.
06
Customer confirmation
Review samples, technical parameters, equipment configuration and acceptance criteria together.
07
PI or contract signing
Confirm commercial terms, technical appendix, delivery plan and responsibilities before signing.
08
Deposit payment
Start the order process after the agreed deposit or advance payment is received.
09
Production scheduling
Arrange production resources, procurement, assembly plan and key delivery milestones.
10
Production and manufacturing
Complete equipment production, mechanical assembly, electrical wiring and software configuration.
11
Quality inspection and acceptance
Inspect key functions, safety protection, marking performance, stability and acceptance items.
12
Balance payment
Proceed with final payment after inspection results and shipment readiness are confirmed.
13
Shipment arrangement
Prepare packaging, documents and shipment schedule according to the agreed delivery method.
14
Logistics tracking
Track transport status and keep the customer informed of shipment progress.
15
Customer receipt
Confirm receipt, package condition, equipment quantity and required receiving documents.
16
Installation and use
Support installation, commissioning, operation training and initial production use.
17
After-sales support
Provide maintenance guidance, troubleshooting, spare parts support and continuous technical service.