How we handle your information

This Policy applies to the Cyanbox website and website interactions including contact forms, selection consulting, agency partnership applications, article inquiries and cookie consent settings.

This website is intended mainly for industrial manufacturing customers, channel partners and visitors interested in laser, vision, testing and automation equipment. If a separate agreement or contract applies to a specific business scenario, that agreement will prevail.

When you contact us through website forms, email links or phone, we may collect information you provide, such as name, company, phone number, email, region, project description, material type, processing method, line speed and automation scope.

When you visit the website, we may receive browser type, device information, page-visit activity, language preference, cookie consent records, basic logs and similar technical information to keep the website working and understand content performance.

If you communicate with us for pre-sales, after-sales service or partnership discussions, we may retain records related to requirement confirmation, solution review, sample validation, quotation, delivery or service response.

We use contact information to respond to your inquiry, arrange engineering communication and provide selection advice, sample review, quotation information or partnership feedback.

We may use project requirement information to evaluate material compatibility, process route, equipment configuration, automation boundaries, delivery planning and after-sales support.

We use website visits and inquiry paths to improve page content, product materials, service processes and user experience.

We may also use necessary information to maintain website security, investigate abnormal access, record cookie consent status and comply with applicable legal requirements.

Essential cookies are used for language preference, consent records, security and core website functions, and are always active.

With your consent, we may use analytics cookies to understand page visits, content performance and inquiry paths. We may also use advertising cookies to measure campaign performance and improve content.

You can use the Cookie settings link in the footer to accept all, reject optional cookies or customize choices by category. After you change your choices, optional cookies will be managed according to the new preferences.

To operate the website, process email, measure website performance, provide technical support or complete project delivery, we may share information within a necessary scope with service providers, technical partners, logistics providers, after-sales collaborators or similar parties.

We may disclose necessary information when required by laws, regulations, regulatory requests, dispute handling or to protect the lawful rights and interests of the company, customers and the public.

We do not sell your personal information without your consent. If a business restructuring, merger or asset transfer occurs, relevant information may be handled with the business under reasonable safeguards.

We retain information only for as long as needed to achieve the purposes described in this Policy, fulfill contractual or service obligations, meet legal retention requirements, handle disputes or maintain security.

When information is no longer needed, we will delete it, anonymize it or use another reasonable method to stop identifying a specific individual.

You may contact us to ask about, correct or supplement the information you submitted, or to raise questions about how information is used.

You may choose not to provide certain non-essential information, but this may affect our ability to evaluate project needs, provide selection advice or respond to service requests.

For information that must be retained by law, relates to contract performance, or is needed for security and dispute handling, we may not be able to delete it immediately, but we will continue to protect it within the necessary scope.

If you have any questions about this Policy or personal information handling, you can contact us through the Contact page, footer email address or phone number on the website.

We may update this Policy according to changes in website functions, business processes, legal requirements or technical services. The updated version will be posted on this page and identified by the latest update date shown here.